Having worked as a commission operator for 20 years, Nalliah Thayaparan (known as Thaya) thought he would have a go at owning a petrol station himself. So in 2012, armed with his considerable knowledge - gained operating 12 sites for various UK leading independent forecourt companies as well as running six convenience stores - he set up NTS Retail Ltd.
A year later he had bought his first forecourt, a Texaco site in Petersfield, which turned out to be a good learning experience, and made him appreciate the potential of the forecourt convenience business, so it wasn’t long before he was looking for more sites. A year later he bought his second site and in 2015 his third.
After that he acquired one or two sites a year, until 2019 when he bought five sites - three from MFG and two independent sites. But he didn’t stop there and in the latest Top 50 Indies report he was listed at number 14 with 16 sites, supplied by a mix of BP, Esso, Jet and Texaco fuel brands.
Each time he has taken on a new site he has made significant improvements which have transformed the business. He knows only too well that the forecourt brings the customers in and key elements such as parking, long opening hours, great availability of key products at competitive prices; customer service and other elements such as parcel services, makes his sites all very convenient for customers. But it hasn’t all been plain sailing with several hiccups and ‘learnings’ along the way. During the pandemic he was keen to do his bit to help the community, offering 10% discount on fuel and shop sales for all NHS staff and UK emergency services staff. He wanted to show his appreciation for their hard work and dedication during such a difficult time.
Thaya enjoys the forecourt business and has ensured the company has performed well over the years and is now in a strong position. He continues to be on the acquisition trail in addition to constantly developing and maximising his existing portfolio and product mix.