Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future?
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future?
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future?
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future?
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What plans are there, if any, to develop the site in the future? 
  
• What is your biggest business achievement in the past 12 months, and how has it improved the site?
• Tell us about the training and development opportunities for your team?
  
• What makes your site different from those of your competitors (e.g. community initiatives, sustainability plans, extra facilities, etc…)?

Image Uploads 

Please upload good quality images of the following areas of your site. These images may be used on screen at the event.

• Shop front showing fascia and any signage
• Forecourt from a distance to include price pole sign
• Fuel pumps
• Additional external forecourt facilities i.e carwash
• Site manager or owner
• Till point/counter and customer communication
• Instore shots to include aisles and stock
• Instore shots of food to go or coffee point (optional)
• Other significant points of difference at your store
  

Questions 

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What alternative fuels does the forecourt sell and why? If electric, does the equipment accommodate different charge capacities, are there dedicated charging spaces and is the equipment well signposted?
• What percentage of sales do alternative fuels account for on your forecourt?
• How are your alternative fuel facilities promoted (e.g. where and how)?
• If electric, what facilities are available to customers while charging e.g. toilet/refreshments/wifi)?
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• Tell us about your car care and lubricant displays (e.g. location in store/unique features, etc…)
• What percentage of overall turnover does car care account for?
• What makes your displays stand out and achieve a greater rate of sales?
• What plans do you have to further develop car care within your site? e.g what additional opportunities have you spotted?

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• How do you engage with your local community?
• Please provide further details on one of your initiatives or describe your involvement in a community initiative.
• How does engaging with this community improve your business?
• Provide any positive community feedback you have received (e.g. positive reviews, emails, messages, etc…)

Questions.

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What provisions or services do you provide to enhance customer experience?
• Describe the customer service initiatives you have put in place.
• Provide an example where you went that extra mile for a customer.
• Outline any customer service training you provide for staff.

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What percentage of sales comes from drinks?
• How do you ensure your drinks displays are eye catching and achieve a greater rate of sales?
• How do you maintain quality – stock rotation, good availability, etc…
• What is innovative about your range?
• How do you work with suppliers to ensure high quality promotions? 
• What are your future plans for the drinks offerings?

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• Describe the innovation in detail.
• What led to the implementation of the innovation (i.e. what challenge or opportunity did you spot)?
• How has the design/innovation improved your bottom line?
• What other innovation/design plans do you have for the future?
  

Questions 

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• Describe the food-to-go offerings on site (e.g. location in the store, any unique features, etc…)
• What percentage of sales comes from food-to-go and how has this grown?
• How do you avoid food waste?
• How will you develop the offering further?

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• Tell us what makes your loo special?
• Explain what maintenance & monitoring schedule is in place and how that contributes to the best facility.
• What signage is in place to communicate the facility’s location and any other relevant messaging?
• Describe how the facilities are accommodating and welcoming to all needs and customer types, including accessibility.

Questions

• Site name 
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Tell us about your team, including who does what and why they are the best person for that job.
• How does the team work to ensure high store standards and product availability?
• How does the team demonstrate excellence in interacting with customers and community?
• Describe how team members support each other within their roles.
• How does the team apply forecourt knowledge to ensure the best service? 
• Please support your nomination with examples or testimonials from colleagues and customers.
  

Questions

• Site name
• Site owner (i.e oil company) 
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• Please give a brief outline of your role.
• Under your leadership, how have you improved the business and operations on your site?
• How do you keep your team motivated and productive?
• Give an example of a time where you had to respond under pressure, what was the outcome and what did you learn?
• What training have you undertaken within the role and how has it helped your management of the site?
• Support your nomination with testimonials from customers or colleagues.
  

Questions

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• What key sustainability initiatives – big or small – are in place (e.g. solar panels, water reuse systems, changing to LED lights, light timers, doors on fridges, etc…)
• How do you communicate your sustainability credentials to your customers and community?
• How do you plan on increasing your site’s environment and sustainability credentials further?
• Describe how staff are trained to champion on-site sustainability initiatives.
  

Questions 

• Site name
• Site owner (i.e oil company)
• Site managers name
• Number of employees
• Give a brief outline of your forecourt operation, including how you maintain high store standards such as appearance, cleanliness, availability.
• Describe your valeting facilities. Tell us about your loyalty scheme if you have one.
• How is your valeting service important to the business’s turnover and financial success?
• How do you promote and market the service?
• What plans do you have to develop the valeting facilities?
• How do you ensure your valeting facilities stays ahead of your local competitors’?